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Privacy Policy – MoveMyCouch.ca

Last updated: April 10, 2026

MoveMyCouch.ca (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you fill out a form or book a service, we may collect:

  • Full name
  • Phone number
  • Email address
  • Pickup and drop-off addresses
  • Booking details and service preferences

b) Automatically Collected Information

When you visit our website, we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on site
  • Cookies and tracking data (for analytics and advertising)

2. How We Use Your Information

We use your information to:

  • Provide and manage our moving services
  • Confirm and schedule bookings
  • Communicate with you about your request
  • Improve our website and services
  • Run marketing and advertising campaigns (e.g., Facebook Ads, Google Ads)
  • Prevent fraud and ensure safety

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Understand how users interact with our website
  • Improve user experience
  • Measure the performance of advertising campaigns
  • You can disable cookies in your browser settings, but some features may not work properly.

4. Sharing of Information

We do not sell your personal information.

We may share your data with:

  • Service providers or subcontractors involved in completing your move
  • Payment processors (if applicable)
  • Advertising platforms (e.g., Meta, Google) for campaign optimization
  • Legal authorities if required by law

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss or misuse
  • Disclosure or alteration
  • However, no system is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Services

Our website may use third-party tools such as:

  • Analytics tools (e.g., Google Analytics)
  • Advertising platforms (Meta/Facebook Ads, Google Ads)
  • Payment or booking tools
  • These third parties have their own privacy policies.

7. Data Retention

We retain your information only as long as necessary to:

  • Provide our services
  • Meet legal and accounting requirements
  • Resolve disputes and enforce agreements

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections or updates
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • To exercise these rights, contact us using the details below.

9. Marketing Communications

If you opt in, we may send you promotional messages about our services.

You can unsubscribe at any time using the link in our emails or by contacting us directly.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions about this Privacy Policy, you can contact us through the contact form on MoveMyCouch.ca.